1. Is there any shipping fees?
We provide free shipping on all orders.
Only in the case of express delivery, additional shipping fees is applicable

2. When is my order shipped?
All orders are shipped within 3-7 business days of placing the order unless you want express shipping which will be additionally charged.

Items that are made-to-order or customized (bulk orders) will be commissioned by you when you place your order and therefore will take longer to produce and ship. For more information, please write to us on support@giftopiaindia.com

2. Which courier company do you use for shipping?
We have partnered with reputed courier companies like FedEx, Bluedart, Xpressbees, Delhivery, and more for delivery. Depending on your location, transit time, and weight of the product one of these will be used.
3. How do I track the status of my orders?
Once your order is shipped, we will share the tracking id and courier company name via email as well as message. You can track your order by visiting the courier company’s website and entering your tracking information there.

4. Is the order delivered within timelines?
In case you have opted for next-day delivery which is available at Delhi NCR in India, your order will be delivered on the exact desired date. In the rare scenario (<2% cases), if we aren’t able to do that, we will refund the shipping charge paid by you for next-day delivery. We are proud of our next-day shipping and never ever has any parcel been delayed by more than 1 day in such cases and that also happens in less than 2 orders out of every 100 orders that we ship. So, rest assured, you should receive it right on time
Orders under normal shipping are sent via courier companies like Bluedart, Delhivery, Xpressbees, etc. In the case of those shipments, the performance is slightly different and deliveries would happen on the exact desired date 90% of the time. In ~7% of the cases, delivery can happen slightly before the requested date as well.
And although rare, in about ~3% of the cases, there might be unforeseen delays due to operational challenges. Please bear with us in such situations. Our team would try its best to deliver on time, but certain situations like operational issues, local festivals, natural disturbances, etc. are beyond the control of our courier partners or us and hence, a slight delay may happen in about 3% of the cases. No refunds can be provided in such situations.

5. My parcel is marked as delivered, but it hasn’t been received. What can I do?
This is an extremely rare scenario (<1 in about 500 orders), but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 48 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 2 days and hence, we won’t be able to get a complaint raised with them after 2 days.

6. Do you provide international shipping?
Yes, international shipping is available. Unfortunately, international shipping is costly and we have to charge for that. Shipping rates vary from country to country. Please WhatsApp us at +91-8595651005 in case you wish to ship internationally.

1. In what case is my product eligible for Return/ Replacement?
– In case you receive a broken/damaged product
– In case you receive the wrong product

2. How do I return the product I receive?
We take pride in the quality of the items we ship. So, we really believe your loved one will absolutely love our product.
All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 24 hours of delivery of the product. You can place the replacement request by sending us a mail at orders@giftopiaindia.com or you can also send us a Whatsapp message at +91-8595651005. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue or damage.

3. Is a refund provided in case of delayed delivery?
Please refer to Question Number 5 above.

4. My order wasn’t delivered and is sent back. What will happen now?
This is extremely rare ( < 1 in 500 orders) and only happens if the recipient and sender both are unavailable for us to get the delivery done. In such cases, we have two options:

a) Ship the parcel again once we get it back: In that case, two-way shipping charges will be applicable.
b) Refund: We can process the refund after deducting shipping charges and the cost of any items that were personalized or can’t be reused.

Cancellations
– No cancellations are available for Personalized Gifts in any case.
– No Cancellations on Non-Personalized Gifts can be done after 24 hours of placing the order.
– If cancellation is possible after taking into account the above two conditions, the same will be done after deducting 2% payment gateway charges. Unfortunately, that is a charge we bear irrespective of whether the order is canceled or completed, and hence, the refund can be processed after deducting the same.
A customer requesting Replacement/Refund will send the request by email to: orders@giftopiaindia.com along with your Order number.